Sharing process knowledge

Posted in Business Process Consulting, Practice Areas on September 24th, 2009 by Stephanie Chung – Be the first to comment

We believe in the continuous learning cycle and for us, a big part of that is sharing the learnings in an open forum. Every month, we hold lunch sessions to provide snippets into what we know that others may not. This month it was my opportunity, and we generated the dialogue around business process management. […]

10 reasons to tackle corporate email – reason 5

Posted in Communicate / Collaborate on September 21st, 2009 by Leanne Fry – Be the first to comment

Compliance. Compliance. Compliance. When it really comes down to it, how much do you know about the conversations your people are having on email? Long before the highly visible ‘wish I hadn’t said that’ contributions on Facebook, Twitter and numerous other social networking sites, all manner of jokes, personal conversations and transactions were humming back […]

How to make sure people access information?

Posted in Communicate / Collaborate on September 16th, 2009 by Leanne Fry – Be the first to comment

‘Even if you provide the right information, to the right place at the right time, how do we [knowledge workers] make sure people access information and have power to action information?’ Manson Yew, Project Manager, NASA Engineering Network, NASA. at KM Australia 2009 How do you make sure people access information? Manson Yew’s comment at […]

Governing programs for strategic success – implications from Victoria

Posted in Governing Programmes and Projects, Practice Areas on September 16th, 2009 by Raymond Young – 1 Comment

The State of Victoria is one of the international leaders in New Public Management and is frequently compared to the UK, Canada and New Zealand. We expected it to be at the forefront of practice because it leads the world in the application of management techniques to improve efficiency and effectiveness in the public sector. […]

Social media for local government

Posted in Communicate / Collaborate on September 11th, 2009 by Leanne Fry – Be the first to comment

Saw an interesting post from a UK social media practitioner, Simon Wakeman, on social media relations for local government. He defines what social media is, why public sector organisations would bother with it, and then the possible benefits. He highlights the two way engagement that is the great leap for many organisations to make. I’d […]

KM Australia 2009 conference summary

Posted in Communicate / Collaborate on September 9th, 2009 by Leanne Fry – Be the first to comment

If you didn’t manage to get to the KM Australia conference, held in Sydney in August, Nicky Hayward-Wright has written a great review, complete with links, of the sessions. You’ll find it on the NSW KM Forum site.

Why are blogs and wikis useful knowledge sharing tools?

Posted in Communicate / Collaborate on September 7th, 2009 by Leanne Fry – Be the first to comment

The latest McKinsey Global Survey Results (June 2009) surveyed 1,700 executives globally about the value their organisations are gaining from using web 2.0. The interesting thing about the report is that more executives are acknowledging that they are seeing measurable benefits (my emphasis). This is significant progress. Business people like measurable benefits. That’s the language […]

Deficiencies with programme management?

Posted in Governing Programmes and Projects, Strategic Programmes on September 7th, 2009 by Raymond Young – Be the first to comment

Current conceptions of programme management are often immature and inconsistent. Current guidelines are not flexible enough to support strategy. It is not optimal to work on the basis that top managers set strategy and programme manager implement strategy.
Programme management must practiced in a way that adapts to the context within it operates to: support some level of challenging, feedback and dialogue on strategy and easily redefine the program as new information comes to hand

Deficiencies with Portfolio Management?

Posted in Governing Programmes and Projects, Practice Areas, Strategic Programmes on September 7th, 2009 by Raymond Young – Be the first to comment

Project Portfolio Management may not be practiced in a way that supports strategy development. PPM is mainly used to manage resource conflicts, and investments in software are largely not justified.
For strategy to be implemented and strategic outcomes realised: PPM must support programme management and base selection criteria on selecting the right programme.

Is Enterprise 2.0 just too risky?

Posted in Communicate / Collaborate on August 27th, 2009 by Leanne Fry – Be the first to comment

I met with the members of the Knowledge Management Roundtable in NSW yesterday to discuss Enterprise 2.0 and the opportunities for business it provides within the firewall. Marie O’Brien is the very capable and entertaining facilitator, and the sessions I attended were all strongly practical. A couple of the questions asked reflected the very real […]