Throw the word ‘process re-engineering’ to an organisation, and you may scare people. It might be because they don’t know what’s involved, or it might actually be because they have had experience, and think you mean large scale change.
I don’t think process re-engineering needs to be that dramatic. Certainly my experience of it is not [...]

Governing IT and project risk
Boards have been looking for credible advice for some time now on how to deal with IT risk [i]. The jury is still out – deliberating how much time should be spent governing IT and IT projects. Research released today may have tipped the balance towards more rather than less [ii].
Evidence [...]

A manager who worked for me mentioned one week that he needed to come into work on the weekend. We worked for a company that did more than pay lip service to work/life balance, and so I quizzed the manager on the reasons for the extra hours.
‘Swamped with email’ was the response. So I asked [...]

Email is linear. Point to point. So it’s direct. That’s good. In business, that’s useful.
Think about usual email interactions. One person to one person. Or, if the conversation is within a team or project, one to many.
But if the results of that conversation need to be communicated more widely, it can become many individual ‘ones’ [...]

Here’s a situation that may be playing out in companies globally:
A company is on the verge of bankruptcy. It has been particularly hard hit by the global financial crisis and is losing several million dollars a month. It desperately needs to reduce costs and their accounts are not up to the intense scrutiny. A number [...]

Executive Summary
Victoria is considered to be one of the international leaders in New Public Management and their approach to project investments was expected to be at the forefront of practice. Our research has shown however, that their key investment frameworks (based on tools developed by the UK’s Office of Government Commerce) do not adequately support [...]

At the conference presentation last week, a slide that resonated with a number of people I spoke with was one on guiding principles for knowledge management.
I’m a big believer in guiding principles (you can define them many ways: rules, beliefs, philosophy, basis of reasoning or action). I like the way they force you to articulate, [...]

I presented at the ARK Group’s KM Australia conference in Sydney last week. The title of my presentation was ‘Enterprise 2.0 – Breathing new life into KM’. A bold claim? Probably, but the whole point is to initiate some debate.
I firmly believe all the tools, connectivity and behaviours associated with what we call Web 2.0, [...]

So what does your organisation do with corporate email archives when a person leaves?
In the past two days we’ve had online conversations with two people, both of whom have mentioned efforts they’ve taken to set boundaries around the time spent on email.
We think these kinds of initiatives recognise how pervasive a tool email is. We [...]

‘I’m drowning in email!’ you often hear, and ‘we know email is a real issue for us’. And yet email is such a ubiquitous tool that trying to encourage alternative ways of communicating is sometimes like holding back the ocean. In an organisation trying to manage information and knowledge, there are strong reasons to increase [...]