Interaction is key for BPM and web 2.0

As a passionate practitioner of BPM and web 2.0, the question is whether both worlds can interact. It was good to see that a discussion has been started regarding “Will new social capabilities drive the next wave of BPM adoption or is social not a good fit for BPM?”

In my view, the social capabilities of web 2.0 are not the driver for BPM adoption. Rather, it is how they are implemented that makes them an enabler of BPM adoption. If we implement web 2.0 the right way, then it is a great fit for BPM!

I harp on about process understanding, not re-engineering, and a critical part of that is opening the doors of communication and honesty. For instance, what has been the impact to the people of a process change implemented? Via web 2.0 tools, you can easily gather the feedback on the fly. And how about the key concept of getting buy in from the people involved? Have the workshops and the face-to-face interviews to start with, and then enable further dialogue through blogs.

It comes down to our belief that it is not about the tool, it is about the behaviour. Business process at the end of the day is about finding out what someone’s behaviour is on a day to day basis in their work (what do they do and why do they do it). web services Successful Enterprise 2.0 is determining how to guide people’s behaviour to get the most out of the knowledge captured, and to nurture the collaborative nature of our interactions. So really it comes as no surprise that BPM and Web 2.0 can work as two peas in a pod!

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